Live dogfooding, flow mapping, flow sharing, and user journeys can be misread, leading to defensive exchanges when what you intend is to share what actually happened to you as a data point and a glimpse of perspective. Some signaling is needed. I’ve taken to using hashtags in chats, comments, and post taxonomy to convey some context. Here are ones I’ve tried. I often prefix these with ‘user-‘, but lately I’ve been letting them stand without.
#journey
#anecdote
#narrative
#context
#empathy
#perspective
#reallife
#dogfooding
#livesharing
#flowmapping
#flowsharing
#anxiety
#anxiety-flow
#stresscase
#painpoint
And as seen on Calypso’s /help/contact/ screen:
#happy
#confused
#discouraged
#upset
#panicked
#frustrated
I’ll update the glossary on make/test to contain and explain the terms not already over there. Some of these terms come from Design for Real Life, which I recommend to all.
